EMR Support and Optimization

HITCare’s in-depth experience with EMR's like eClinicalWorks, NextGen, Epic  and related backend technology is extensive. Our highly experienced FQHC EHR installation, education and support engineers know what it takes to get your EMR working for your mission. Although we are not affiliated, HITCare has been trained and recognized as an eCW preferred IT vendor #164, since 2009.  HITCare currently conducts EHR optimization projects throughout the country, providing engineering, system build, billing setup, education, project management, clinical report development, support services and pre and post go-live technical services.

As-Needed EHRProduct / System Support and Customization. HITCare is pleased to be providing highly skilled professionals who are experienced in the optimal use of EMR in an FQHC environment. We will work with you to improve staff and user skills and implement best practices while using the your EHR. 

Perhaps it's time to gain a detailed understanding of how your organization is using the  EHR?  We  work with your team and focus on the build, adoption and utilization of  your EHR. Our services offer remote and onsite services, where our FQHC experienced staff will evaluate user proficiency, identify GAPs, shadow medical staff while using the  EHR. Use HITCare’s clinic workflow assessment to identify an operational baseline based on an objective (productivity and performance) and subjective (team experience and best practices) evaluations with a goal of making recommendations for improvement build, customizations, education, process/performance, workflow improvements, ongoing support structure and standardization.   

Desire real EHR Clinical Workflow “Optimization”?  HITCare can provide experienced clinical analysts with dedicated FQHC experience to perform services in close collaboration with designated team members.  This is a high value consulting service.

New staff coming onboard and you need to get them productive ASAP?  HITCare’s can provide up to 12 hours of FQHC focused EHR education and technical assistance with the goal of immediate and efficient use of the EMR system. Education is typically delivered in two (4) hour sessions; late afternoon and early next morning and then maximized  with (2-4) hours shadowing the provider if provided on site. We have you covered for eclinicalworks,  EMR Optimization and EMR Support

To support your providers in highly demanding environment, you will need EHR superusers who have "Advanced" EHR support and customization skills. HITCare provides “Advanced” education assistance for Staff and Users who will take on the role of “EMR Superuser”.   Part of the development focuses on best practices for users supporting the  EMR and gives them the tools and confidence necessary to make customized changes to the EMR, build templates and create order-sets as needed to support the clinical environment.