HITCare's IT Services team can supplement your internal HIT team or provide fully outsourced support for all Users, Desktops, Servers, Cloud Services, Penetration Testing, Security and Network Infrastructure. HITCare offers 24/7 emergency after-hours support as well as unlimited remote helpdesk support during business hours. We can even place full time resources at your facility. HITCare is prepared with multiple support offerings to ensure that we can tailor a solution that meets your specific needs.
Having HITCare's Managed Helpdesk means there is always someone available to assist your staff (regardless of how busy the onsite technicians are). We provide the tools, platform, staff and support analysts that are experienced with the tools your staff use (Nextgen, eCW, Azara, i2i, Microsoft, etc). Ultimately, HITCare's Managed Helpdesk is freeing up the onsite technicians from being chained to phones – allowing them to get onsite to tackle many of the physical tasks (moves/replacements/repairs/etc)
HITCare's Cloud Services team is ready to provide design and management of your critical Private Cloud infrastructure in our primary Sacramento data center or one of 23 other data centers worldwide. Our datacenter partner is QTS, a publicly traded organization who maintains highest security and compliance requirements including: PCI DSS, HIPAA/HITECH, FISMA, FED RAMP, SOC 1-2 and Safe Harbor. Considering if hybrid or private cloud is right for you, we can advise you on the best options for Amazon (AWS) or Microsoft cloud (Azure).
Our Managed Security services provides multiple layers of for Real-time Anti-Virus Monitoring, Anti-Spam, Logging, DNS protection and Regular Vulnerability Scanning and Penetration Testing. Our IT Services team works smart to make sure our clients are hardened and ready to withstand a cyber-attack? We help train your users on how to recognize threats and respond if being targeted.
HITCare’s disaster recovery and backup solution allows our IT Services and Cloud Services team to actively monitor, manage, and update deployed devices ensuring that your critical data is protected and available for quick restore and recovery. Managed Backup includes: Data Center Replication and Disaster Recovery Planning, Backup Status Monitoring, Backup Software Updates, Scheduled Backup Jobs, Quarterly Backup Reviews, Capacity and Consumption Reporting.