Technical Leadership Services


Virtual Chief Information Officer

Our virtual Chief Information Officer (vCIO) can provide strategic and technical advice, design and analysis. The objective of HITCare’s vCIO is to identify business problems and solve them with technology solutions. Our vCIO is technically savvy on product placement and solutions equally skilled in understanding business issues. We are your advocate who watches for trends in service issues that affect the productivity of your business. We offer solutions and business cases specifically prepared and presented to the C-suite, which may contain return on investment (ROI) analyses, and competitive advantages that new technology can provide. Our experienced vCIO is ready to attend regularly scheduled meetings to discuss service performance statistics and review future initiatives, projects and budget requirements. We can also advise on HIT investments, purchasing, hardware, software, staffing, risk and communications services. 

Vendor Relationship Management

HITCare maintains direct relationships with dozens of hardware and software manufacturers, ISPs and Telecommunications vendors, effectively communicating with them on behalf of our customers on support, research, design, upgrade and project issues

License Compliance Reporting

We can supply regular reports showing actual licenses consumed of specific applications, compared to the number of installations of that application. This allows us to stay within compliance of their vendor software licensing agreements.

IT Asset Lifecycle Management

We centralize the purchasing of IT equipment allowing for a process track and add equipment into your Fixed Assets Register, and to the Configuration Management Database. Our approach ensures accurate records are kept for each location, specifications and usage of all equipment. We plan and manage the optimal functioning lifespan of IT assets, and plan for their upgrade, retirement and/or replacement in an ongoing fashion.

Project Management

HITCare follows industry standard IT Project Management methodologies and uses a web-based project-management tool developed by Trello and Basecamp to communicate and track all project resources, task assignments, expectations, including milestone management, file sharing, scheduling and correspondence.

Documentation and Run Books

HITCare incorporates a wide range of run books in our continuous process. Procedures are templated out with detailed instructions to reduce time, effort and complexity resulting in a more efficient completion of service and support tasks?

  • Tools deployment
  • Backup configuration
  • Firewall configuration
  • Software deployment
  • Server configuration
  • Antivirus configuration
  • Antispam configuration
  • Switch configuration
  • Firmware updates
  • Virtualized configurations

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